Doha Technical Laboratories (DTL) is an independent 3rd party material testing and commercial laboratory which is classified as Grade A by Ministry of Municipality and Environment (MME) of the State of Qatar. We are accredited to ISO/IEC 17025 and about 425 tests parameters and still expanding to meet the needs and demands of our respectable clients. We have qualified and experienced engineers that supervise full time in DTL and its technicians are suitable and qualified to carry out tests in accordance with recognized testing standards. All laboratory equipment are of well-known manufacturer and in accordance to BS / ASTM / APHA / AASHTO / USEPA / Other international standards with valid calibration certificates which are done in a timely manner.
Our reputation speaks for itself: Doha Technical Laboratories (DTL) is the leading testing laboratory across the Middle East, known for producing the most accurate results in clear, concise manner, complete and reproducible reports on time. Using the latest technology of field and lab equipment from USA and Europe, our experienced team offers multiple testing approaches so that our customer’s unique needs are met, no matter how complex. DTL is your independent laboratory choice because we offer competitive price packages, the ability to work under tight deadlines, the capacity to handle any volume of routine and /or specialized testing and the proactive approach to customer service. With DTL, you deal directly with the trained and experienced staff who handle your specific project from procurement process to operation activity.
Deliver prompt and professional solutions for customer inquiries via phone, email, visits etc.
Track and follow-up all customer requests in a timely manner.
Enough manpower to handle high-volumes.
Greet and address customers in a friendly and respectful way.
Manage large volume of customer calls in friendly and courtesy manner.
Work with technical teams to address and resolve customer issues efficiently.
Handle dissatisfied customers in a polite and professional fashion.
Work under tight deadlines
Provide outstanding and exceptional customer service.
Maintain documentation of customer inquiries and responses for future reference.
Customer Service Oriented.
Creativity and Innovation
Research, prioritize and resolve customer issues in timely and accurate fashion.
Identify and implement new process plan to improve customer support service.
Maintain procedures and processes for first level problem determination. Competitive pricing, quality results and fast turnaround.
Observe and protect customer’s confidential information and proprietary rights.
Establish policies and procedures to avoid involvement in any activities that would diminish confidence in the competence, Impartiality, judgment or operational integrity.
Doha Technical Laboratories (DTL) operates as “Type A” laboratory
DTL is not part of any organization
DTL management is committed to promoting & enforcing impartiality
Impartiality Committee was formed at DTL to review, assess & eliminate or minimize the risks to Impartiality on an ongoing basis.